Ephone International’s 24 hour Personal Health Concierge service is always there for you to help monitor your health. From our call center, highly trained medical personnel stand by to receive, interpret and manage the customer’s data by replying the findings via Short Messaging Service (SMS) or provide emergency assistance over the phone. EPI Life is designed to the most basic of needs yet it gives consumers the most valuable of choices – The choice of saving a life. An early ECG reading can serve as a timely intervention for follow up medical treatment. Through our 24 hour Medical concierge service, customers are immediately linked to the nearest medical support or to speak to a panel of cardiologist if necessary. Even if they are travelling overseas, we are able to provide emergency air evacuation.
Case Senario:
John has a history of heart condition where he does have heart palpitations that can happen at any point of time. Every time when he has a discomfort in his chest, he goes to A&E in the nearest hospital for a checkup. He will have to undergo a series of ECG test for 4-6 hours to determine if he needs to be admitted to hospital. Eventually, the test result may be inconclusive as the discomfort may have subsided after a few hours.
In total, John could have spent up to 5-7 hours at the time of the occurrence of the heart discomfort to get admitted to hospital just to get a result which is inconclusive and also at the cost of $170++ for registering at A&E and for the ECG tests.
For patients with existing heart condition, the traditional method of monitoring is not effective as there is no means of self monitoring and the visit to the hospital may be inconclusive as the occurrences of heart palpitations may occur at random.
Our Solution:
Together with our EPI Life ECG monitoring mobile phone and our 24 hour Personal Health Concierge service, John is now able to get a timely respond on his heart condition and also to allow his cardiologist to capture the symptom at the point of occurence. Our 24 hour Personal Health Concierge can provide medical assistance by directing John to our panel of cardiologist for any follow-up treatment. All ECG readings are stored in our proprietary virtual health depository system for visual plotting within minutes and John’s vital health parameters can be captured and archived which enables him to keep track of his health status via the internet.
Our Executive Personal Health Concierge includes the following services:
- Appointment Scheduling
- Medical advice from Nursing trained staff
- Overseas Medical Assist
- Local Medical Assist
- Specialist Referral
- Ambulance Services (Emergency and Non-emergency)
- Nursing and Therapist Services
- Doctor-on-Site (House Calls)
Find out more about Personal Health Concierge and what it can do for you.
